Refund policy

Due to the perishable nature and strict food safety standards for our products, all sales of food and beverage items are final. We do not accept returns or offer exchanges on any purchased item.

Damages, Defects, and Order Issues.

We are committed to ensuring your order arrives in excellent condition. Please inspect your order immediately upon reception.

If an item is defective, damaged, or if you receive the wrong item, please contact us within 48 hours of delivery so we can evaluate the issue and make it right.

To report an issue, please contact us at relshenawy@tagfeef.com and provide the following:

• Your order number.
• A description of the issue.
• Photographs clearly showing the damage, defect, or incorrect item.

We will review your claim promptly and, if approved, we will arrange for a replacement of the affected product or issue a refund for the cost of the item.

Exceptions / Non-Refundable Items.

Given the nature of our products, all items are considered non-returnable perishable goods.

We cannot process a replacement or refund for issues reported after the 48-hour window or for reasons not due to our error, such as personal taste preference, change of mind, or disposal of the item before photographic proof was provided.

Refunds (Only Applicable to Approved Issue Claims)

If a refund is approved after reviewing your reported issue, we will notify you. The refund will be automatically processed on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at relshenawy@tagfeef.com.